FWD Assist HQ

Terms of Service

Last updated: June 17, 2026

1. Acceptance of Terms

By accessing or using fwdassisthq.com (the "Site") or purchasing any products or services offered by FWD Assist HQ LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Site or purchase our products.

2. Educational Purpose Only

FWD Assist HQ provides educational content and tools related to VA disability claims, benefits, and the veterans services system. We are not attorneys, claims agents, or official VA representatives. Nothing on this Site constitutes legal advice, medical advice, or a guarantee of any specific outcome. All content is for informational and educational purposes only. For legal representation before the VA, consult an accredited VSO, claims agent, or attorney.

3. Products and Digital Purchases

We sell digital products including eBooks (PDF), toolkits, and educational materials. When you purchase a product:

  • You receive a personal, non-transferable license to use the product for your own educational purposes.
  • You may not redistribute, resell, share, or publish the product or any part of it without written permission.
  • Digital products are delivered electronically. Delivery is instant after payment confirmation.
  • Prices are listed in USD and may change without notice. The price at the time of your purchase is final.

4. Refund Policy

We offer a 30-day money-back guarantee on all digital product purchases. If you are not satisfied with your purchase for any reason, contact us within 30 days of the purchase date and we will issue a full refund. No questions asked, no hoops to jump through. Refund requests should be sent through our contact page. Refunds are processed back to the original payment method and may take 5-10 business days to appear on your statement.

5. User Accounts

Some features require account creation. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate information and to notify us immediately of any unauthorized use.

6. Acceptable Use

You agree not to:

  • Use the Site for any unlawful purpose
  • Redistribute, resell, or publicly share purchased content
  • Attempt to gain unauthorized access to any part of the Site
  • Use automated tools to scrape, copy, or harvest content
  • Post harmful, misleading, or abusive content in any community features
  • Impersonate any person or misrepresent your affiliation with any entity

7. Intellectual Property

All content on this Site -- including text, graphics, logos, images, toolkits, eBooks, and software -- is the property of FWD Assist HQ LLC or its content suppliers and is protected by U.S. and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without express written permission.

8. No Guarantees

We do not guarantee specific outcomes, VA ratings, claim approvals, or financial results from using our educational materials and tools. Your results depend on many factors including your individual circumstances, the quality of your evidence, and how you apply the information. Past results described in our content are examples, not promises.

9. Third-Party Services

Our Site may contain links to third-party websites and uses third-party services (e.g., Stripe for payment processing). We are not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is governed by their own terms.

10. Limitation of Liability

To the fullest extent permitted by law, FWD Assist HQ LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of the Site shall be resolved in the appropriate courts.

13. Contact Us

If you have questions about these Terms of Service, please reach out through our contact page.