Privacy Policy
Last updated: June 17, 2026
1. Introduction
FWD Assist HQ LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit fwdassisthq.com (the "Site") or purchase our products and services.
2. Information We Collect
Information you provide directly:
- Name and email address when you create an account, subscribe to our newsletter, or use our contact form
- Payment information (processed securely by Stripe; we never store your full card number)
- Any information you voluntarily submit through forms, surveys, or forum posts
Information collected automatically:
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referral sources
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
- To process purchases and deliver digital products
- To send order confirmations, receipts, and product access instructions
- To send newsletters and educational content you have opted into
- To respond to your questions and support requests
- To improve our website, products, and user experience
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information with:
- Payment processors (Stripe) to complete transactions
- Email service providers to deliver newsletters and transactional emails
- Analytics providers (Google Analytics) to understand site usage in aggregate
- Law enforcement or legal authorities when required by law or to protect our rights
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences
- Understand how you use our site (via Google Analytics)
- Improve site performance
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Unsubscribe from marketing emails at any time (every email includes an unsubscribe link)
- Opt out of analytics tracking
To exercise any of these rights, contact us at fwdassisthq.com/contact.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. All payment processing is handled by Stripe using industry-standard encryption. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Site is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out through our contact page.